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PumpAgents.com - Store Policy

PRIVACY POLICY:

At PumpAgents.com we take your privacy as seriously as you do. We have our own five step privacy commitment:

We do not sell, trade, or otherwise share your personal information, such as name, email address, physical address, phone numbers, buying history, etc. Your information stays here with us. You do not have to worry about receiving unsolicited email from other companies or individuals as a result of shopping at PumpAgents.com. We will only email you if you have an unfinished order on file, or there are any problems with your order. We also will not call you unless there is a problem with your order.

We do use navigational information in the aggregate to understand how our customers as a group use the site so that we can make PumpAgents.com better but in doing so, we don"t disclose individual names or personal navigational information. We do not keep track of where you go on the World Wide Web. The Web sites you visit may have their own privacy policies or no policy at all. We encourage you to review the privacy policies of Web sites before providing them with any of your personal information.

We have put in place privacy protection control systems designed to ensure that your personal data remain safe and private. Each and every PumpAgents employee must abide by this privacy policy. Only authorized employees are permitted to have access to your personal information and such access is limited by need and position. All employees are required to acknowledge that they understand and will comply with this privacy policy. Employees who violate our privacy policies are subject to disciplinary action, up to and including termination.

We regard our customer"s privacy as one of our most important values. We want you to know how we protect customer information and what choices you have about its use. We believe the PumpAgents Privacy Policy should give you confidence whenever you use PumpAgents.com÷24 hours a day, seven days a week, 365 days of the year.

RETURNS POLICY:

PumpAgents.com maintains an industry standard return policy. Please review the following guidelines and policies.
FOR PUMPS, and PUMP and MOTOR ASSEMBLIES
If the pump is not used and still has its original packaging you may return it within the applicable time frame by following the guidelines below.
Pumps that have been installed or used cannot be returned, other than if you require a warranty assessment on a pump.
If the Pump is used we cannot accept it back as a return unless there is a problem with the pump.

PARTS and REPAIR KITS
Parts and repair kits are not returnable. Parts sales are final.

If you have any other questions, please contact us at service@pumpagents.com
. We hope you understand that these policies initiated by the manufacturer. We will, however, insure that you are ultimately 100% satisfied with your purchase.

Authorization: All returns, regardless of reason, MUST be authorized first by contacting our Customer Service Department : service@pumpagents.com. To return a product, you must obtain a RMA (Return Merchandise Authorization) number. There is a limit of fifteen (15) calendar days for you to be eligible to contact us to return a product. If these fifteen days have passed, we are no longer able to accept any returns. If a product is defective, please contact the manufacturer of the product for repair and service issues. If you have any other questions, please contact our Customer Service Department at service@pumpagents.com for more information. Please have your order number ready, if available.

Damaged During Shipping: If your product was damaged during shipping, please contact us immediately and we will issue a pickup free of charge as long as the product or products are still in the original packing materials. Afterwards, a claim will be filed by our Customer Service Department with the carrier. Please note that every shipment is fully insured and that is all included in the shipping and handling quote. If you find that there is damage on the outer are of the shipping box, please have the carrier make a note of it. You may choose to receive a refund or exchange. However, if you request a refund, a 15% restocking fee may apply.



Defective Merchandise: Every product we carry, includes a manufacturer"s warranty. However, if you receive a defective product, we will issue an exchange as long as you contact us within fifteen days of receiving it. If we no longer carry this unit, we can only forward you to the product"s manufacturer for repair.

Exclusions: We do not offer exchanges on these products. We will assist you in contacting the manufacturer for repairs. Please contact our Customer Service Department at service@pumpagents.com for more information.

PRICE CHANGE POLICY:

PumpAgents.com reserves the right to change prices without notice, prior to order confirmation.
PumpAgents.com reserves the right to correct prices, after order confirmation, after notifying you.
If an order is processed with an incorrect pricing you will be notified of the correct price and your order will be shipped only after that price change is approved by you.
Orders will only be shipped if pricing is approved by management.
All listed prices on this website are subject to this approval.
Notification is not required if the price is correct.
Manufacturers are constantly updating their product lines and eliminating older models. Should you learn of a new model on the market which is not listed in our catalog, please contact us at pumps@pumpagents.com for your best quote. In addition, manufacturers are continuously changing their cost prices. When prices are lowered, we will pass the savings on to you.

PAYMENT POLICY:

Orders on our website can be paid with Visa, MasterCard, American Express, and Discover. eCheck and Debit card are also accepted.

FOR FURTHER INFORMATION:


Email us at : pumps@pumpagents.com



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Store Policy  |  Terms & Conditions  |  Contact Us  |  Site Map Copyright © 2010 Equipment Agents Inc.
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